ACCOUNT MANAGEMENT
Q1. I am having trouble logging into my account.
If you aren’t a member of Dominate Web Media (DWM) University yet, please check out our courses here:
- Facebook Ads University – https://dwm.dominatewebmedia.com/facebook-ads-university
- Facebook Momentum – https://dwm.dominatewebmedia.com/fb-momentum
- Navigator Inner Circle – https://www.dominatewebmedia.com/navigator
If you are already a member, you can login using the following steps:
- Go here: https://dominatewebmedia.com/university/
- Sign-in on the left side
- Scroll over “My Library” in the top bar
- Click on your available courses to access all your Dominate Web Media goodies
Q3. How do I add a new credit card?
Please use “Add New Card” when you have a new card number and/or expiration date.
- Hover over “Support” in the top navigation.
- Click on “Update My Details”
- Click on “Add New Card”
- Add your new card information and click on the “Submit” button
If you need to update your billing address for your current card please see the FAQ instructions for “How do I update my credit card number?”
Q5. How do I access my payment receipts?
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Q2. How do I update my credit card number?
Updating your current card should be used when you’d like to change the billing address.
- Hover over “Support” in the top navigation.
- Click on “Update My Details”
- Click on “Update Your Current Card”
- Change the billing information and click on the “Submit” button
If you need to add a new card please see the FAQ instructions for “How do I add a new credit card?”
Q4. How do I cancel my account?
Q6. I haven't received my requested refund yet.
GENERAL
Q1. Why was my Facebook group request denied?
Below are the most common reasons. Please contact support and let us know how to verify your membership with us so that we can give you access.
- Your membership doesn’t include access to a private Facebook Group. Currently only Facebook Ads University, Navigator Inner Circle & Elite, and Facebook Ads Account Managers Certification includes access to a private Facebook group.
- The name you registered with for the course does not match your Facebook name.
Q3. I haven't received my book order.
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Q2. Are the Facebook Navigator webinars and consulting recorded?
TECHNICAL SUPPORT
Q1. I don't see the course I signed up for.
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Q2. I didn't receive my login information after I signed up for the course.
MEMBERSHIP PROGRAMS
Q1. What are the differences between the current courses?
Facebook Ads University: This program has a ton of great resources, the private Facebook group, live webinars every two weeks with Facebook updates, tactical training, etc. and all the live webinar recordings are saved in the member’s area. But this community is really built for continuing education. – https://dwm.dominatewebmedia.com/facebook-ads-university
Facebook Momentum: This course is divided into 4 tracks for specific businesses types: Services, E-commerce, Digital Products, and Agency/Consultant which includes lessons from the other 3 tracks. It gives you a front seat to how a business starting would progress through building a Facebook campaign from start to finish. There are new lessons, quizzes, and an optional certification for Facebook Momentum. – https://dwm.dominatewebmedia.com/fb-momentum
Navigator Inner Circle. This is a high-level program that is designed to help give more small group support, access to our high-level checklists and SOP’s, VIP access to new courses before they’re released to the public, access to all of our current courses, and opportunities for in-person masterminds. The Navigator Inner Circle group also has access to the beta version of our Facebook Ads Advanced course. – https://www.dominatewebmedia.com/navigator
Please contact support with any questions or concerns.